Yes, we now offer international shipping to select countries, including the United States! Shipping costs and delivery times will vary depending on the destination and will be calculated at checkout.

Please note that orders to the United States require a minimum purchase of $100 USD to qualify for shipping. Delivery typically takes 7–10 business days, and additional customs fees or taxes may apply based on local regulations.

We are also working to expand our shipping to other international markets. If your country is not yet available, please check back soon as we continue to grow our service areas.

If you have any questions or need assistance with your international order, feel free to contact us at support@asianskincaretoronto.ca.

• Same-Day Delivery: Complimentary for orders of $300 or more within Toronto. For orders under $300, same-day delivery is available for a minimum purchase but delivery will not be free.
• Next-Day Delivery: Available for orders over $250 within the Toronto area.
• Expedited Shipping: 2-3 business days for orders over $300.
• Standard Shipping: Free for orders over $100, taking 5-7 business days.

Yes! Once your order is shipped, you will receive a tracking number via email or SMS to monitor its delivery progress.

Many of our products are designed to cater to sensitive skin. Look for "sensitive skin" in the product descriptions, or take our personalized AI skincare quiz for tailored recommendations. We also offer trials kits and mini versions from most brands, allowing you to test products tailored to your skin concerns before committing to a full-sized purchase. This ensures a worry-free experience while maintaining our uncompromised quality standards.

Some brands we carry offer certified organic products. Check the product details for specific certifications.

As a multi-brand store, AST carefully curates a selection of premium Asian skincare brands that prioritize toxin-conscious, eco-friendly formulations. Many of these brands also offer trial kits or mini versions, so you can confidently explore products and find what works best for you.

All of our products are toxin-conscious, thanks to our meticulous curation process, which ensures minimal to zero harmful ingredients. While not every product is cruelty-free or eco-friendly, many of the brands we feature are committed to being cruelty-free, eco friendly, sustainable and organic. You can find detailed information in each product description to help you make choices that align with your values.

Store your skincare products in a cool, dry place, away from direct sunlight to maintain their efficacy.

We make it easy to find the perfect products for your unique skin type and concerns. Use our personalized skincare quiz for tailored recommendations, designed to guide you to the best options for your needs. To give you confidence in your choices, most brands we carry offer trial kits or mini versions, allowing you to explore products before committing to full-sized purchases. Additionally, we test all products ourselves to ensure safety and uncompromised quality, so you can trust that every option meets our high standards.

However, for best results and a complete skincare experience, we recommend using full-sized products as they provide the consistency and longevity needed to achieve optimal outcomes.

While we do not offer traditional samples, most of the brands we carry provide trial kits or mini versions. These options let you explore our carefully curated products with confidence without the need for a return process. This reflects our commitment to offering uncompromised quality and empowering you to find the perfect product for your needs.

However, for best results and a complete skincare experience, we strongly recommend using full-sized products as they provide the consistency and longevity needed to achieve optimal outcomes.

At Asian Skincare Toronto, we value customer satisfaction and stand behind the quality of our toxin-conscious products. To ensure transparency and align with our commitment to premium skincare, we offer the following return policy:

• Returns: We accept returns within 14 days of your order being delivered or received.
• Products must be unopened, unused, and in their original packaging.
• Items marked as final sale, gift cards, or promotional items are not eligible for return.

How to Initiate a Return:

1. Contact us at support@asianskincaretoronto.ca within 14 days of receiving your order.
2. Include your order number and reason for the return in your email.
3. Follow the instructions provided by our team for returning the product.

Return Shipping:

• Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect upon arrival.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds:

• Refunds will be issued within 5-7 business days after the returned product has been received and inspected, excluding the original shipping fees.

To provide confidence in your purchase, many of the brands we carry offer trial kits or mini versions, allowing you to explore products before committing to full-sized options. This ensures you can try products while maintaining the high standards of quality and uncompromised skincare.

At Asian Skincare Toronto, we stand out by offering:

• A curated selection of toxin-conscious Asian skincare products
• Personalized AI recommendations tailored to your skin type and concerns.
• Complimentary same-day and next-day delivery options within Toronto.
• A commitment to eco-friendly, cruelty-free and premium-qulaity products.
• A hassle-free shopping experience: With a thoughtfully designed return policy, we ensure a smooth process while maintaining the highest standards of product quality. Our curated selection includes trial and mini sizes to help you find your perfect match before committing to full-sized products.

Learn more about what sets us apart by visiting our About Asian Skincare Toronto page or our dedicated Why Choose Asian Skincare Toronto section.

• AST Membership offers exclusive perks like free shipping, discounts and VIP access. To join, sign up on our Membership Page.
• Benefits are based on cumulative spending and are not limited to annual purchases.

Yes, same-day delivery is available within Toronto:

• Complimentary (Free): For orders of $300 or more.
• Paid Option: For orders under $300, customers must spend at least $100 to qualify, and a delivery fee will apply.

Important Note: To qualify for same-day delivery, orders must be placed by 12:00 PM (noon) local time. Orders placed after this cutoff will be delivered the next day.

For same-day or next-day delivery options, please note that they are currently available only within Toronto. Orders placed after the cutoff time will be processed for the following day.

• Same-Day Delivery: Available for orders over $300 within Toronto. Orders must be placed by 12 PM to qualify for same-day delivery.
• Next-Day Delivery: Available for orders over $250 within Toronto. Orders must be placed by 4 PM to qualify for next-day delivery.
• Expedited Shipping: Free for orders over $300 across Canada.
• Standard Shipping: Free for orders over $100 across Canada.

For orders to the United States, a minimum purchase of $100 USD is required to qualify for shipping. Shipping fees will be calculated at checkout based on the order total and selected shipping method.

For orders that do not meet the free shipping thresholds, shipping fees will be calculated at checkout based on the order total and location.
If you need further clarification or assistance, feel free to contact us at support@asianskincaretoronto.ca.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secure and encrypted.

Absolutely! Our website uses advanced encryption to ensure your personal and payment information is secure.

At AST, sustainability is at the heart of everything we do. We prioritize eco-friendly packaging, toxin-conscious formulations, and cruelty-free practices to minimize environmental impact.

Our updated return policy offers flexibility while maintaining high standards: unopened and unused products can be returned within 14 days of receipt. This ensures we uphold product integrity while reducing waste caused by unnecessary returns and excess packaging.

Additionally, we provide customers with the option to purchase mini or trial sizes for many of our products. This thoughtful feature allows you to explore and experience products risk-free before committing to full sizes, making your skincare journey both sustainable and tailored to your needs.

By choosing AST, you support a greener, toxin-conscious beauty industry. Every product we deliver remains unadulterated and uncompromised, contributing to a sustainable future that aligns with our values and yours.

Many of the brands we carry offer vegan products. Please refer to the product details for specific informations.

Yes, we understand that sometimes plans change. You can cancel your order within 1 hour of placing it, as long as it hasn’t already been processed for shipment. After this window, we are unable to process cancellations, as orders are promptly prepared for shipping to ensure quick delivery.

To cancel, simply contact our team at support@asianskincaretoronto.ca within the 1-hour window. Be sure to include your order number for quicker processing. Please note that any cancellations after the 1-hour window are not eligible for refund or modification.

For more details on our cancellation policy, please visit our Order Cancellation Policy.

No, you can check out as a guest. However, creating an account allows you to track your orders and manage your preferences.

• Order Tracking: Easily view and track your order history for a seamless shopping experience.
• Membership Management: Gain access to exclusive membership perks, rewards, and discounts.
• Personalized Recommendations: Receive tailored skincare suggestions based on your preferences and past purchases.
• Faster Checkout: Save your shipping and billing details for a quicker checkout process.
• Exclusive Updates: Stay informed about new product launches, promotions, and special offers.

Creating an account ensures that you get the most out of your shopping experience at Asian Skincare Toronto.

You can easily check your order status in two ways:

• Account Dashboard: Log into your account to view your order history, including the current status of all your purchases.
• Shipping Confirmation Email: Use the tracking number provided in your shipping confirmation email to monitor your order’s progress directly through the carrier’s website.

Creating an account not only allows you to track your order status conveniently but also provides additional benefits like managing your preferences, accessing exclusive membership perks, and speeding up future checkouts.

Absolutey! We offer premium gift wrapping for an additional fee. Each gift includes:

• Elegant wrapping materials and a ribbon for a refined touch.
• Stylish gift bags for added presentation

Add the gift-wrapping option during checkout to make your purchase truly memorable. For more details, visit our Premium Gifting Service.

Yes! Simply enter the recipient's address during checkout and leave a note if you'd like us to include a personalized message.

Start with lighter products (like toners and serums) and finish with heavier products (like moisturizers). Check out our blog for a detailed guide.

Results vary depending on the product and your skin type. Most users see noticeable results within 4-6 weeks of consistent use.

You can reach us via:

• Email: support@asianskincaretoronto.ca
• Phone: 647.648.3311 (Monday - Friday, 9 AM-5 PM EST)
• Instagram: @asianskincareto

Currently, Asian Skincare Toronto operates exclusively online, making your shopping experience incredibly convenient. By shopping with us, you save time and effort, perfect for busy professionals, parents, entrepreneurs, students, or anyone managing a packed schedule. Your carefully curated products are delivered straight to your doorstep, allowing you to spend more quality time with your loved ones.

While we don’t have a physical store at the moment, we are actively working on expanding our presence to include a physical location in the future—so stay tuned for updates!

Additionally, our 14-day return policy for unopened, unused products ensures you can shop confidently, knowing we prioritize customer satisfaction and product integrity. For those who wish to try before committing to full sizes, we offer mini and trial-size options, making your skincare journey hassle-free and tailored to your needs.

Asian Skincare Toronto is here to provide you with seamless, stress-free shopping and premium toxin-conscious products wherever you are.