Order Cancellation Policy

Order Cancellation Policy

At Asian Skincare Toronto (AST), we understand that sometimes you may need to modify or cancel an order shortly after placing it. To ensure a seamless shopping experience while maintaining the efficiency of our fulfillment process, we offer a limited cancellation window.

Cancellation Timeframe

• Customers may request to cancel their orders within 1 hour of placing them.
• Due to our commitment to fast and efficient order processing, cancellations cannot be guaranteed beyond this timeframe, as orders may already be in the processing or shipping stage.

How to Request a Cancellation

To cancel your order, please follow these steps:

1. Contact Us Immediately: Email: support@asianskincaretoronto.ca. Subject Line: “Order Cancellation Request – [Your Order Number]
2. Include the following details in your email: Order Number, Full Name and reason for Cancellation (optional but helpful for us to improve your experience)
3. Our team will review your request and confirm whether the cancellation is possible.

Important Details

• Processing Timeline: We strive to respond to cancellation requests promptly within 1 business day.
• Orders Already Shipped: If your order has already been shipped or is out for delivery, we will not be able to cancel it. In such cases, please refer to our Returns Policy for further assistance.
• Gift Cards, Mini Sizes, and Final Sale Items: Orders containing items categorized as final sale, including gift cards, mini sizes, or specific collections, are not eligible for cancellation.

Changes to Your Order

• If you’d like to modify your order (e.g., change product selections or shipping address), we recommend reaching out within the same 1-hour window.
• Modifications are subject to the same conditions as cancellations.

Why a Limited Cancellation Window?

At AST, we pride ourselves on offering next-day and same-day delivery options for orders within Toronto. To maintain these expedited services and ensure timely deliveries, our order fulfillment process begins almost immediately after an order is placed. This policy allows us to balance operational efficiency with customer convenience.

Additional Support

If you experience any issues while placing your order or have concerns about a cancellation request, please don’t hesitate to contact us. Our team is here to assist you and ensure your shopping experience is smooth and hassle-free.

Thank you for your understanding and for choosing Asian Skincare Toronto.
Your satisfaction is our priority, and we’re here to provide toxin-conscious, premium skincare products delivered with care.