Returns Overview
Why Our Return Policy Stands Out
At Asian Skincare Toronto, we are deeply committed to providing high-quality skincare products while upholding strict hygiene, safety, and sustainability standards. To ensure fairness and product integrity, our updated return policy allows for returns within 14 days of delivery or receipt of your order, provided the products are unopened and unused in their original packaging.
This policy helps us maintain the highest product standards, minimize waste, and ensure all products remain uncompromised for our customers. We do not resell returned items, which aligns with our mission to prioritize safety and sustainability.
Test Before You Commit with Minis & Trial Sizes
We understand that selecting the perfect skincare product is a personal journey, and we want to make it easier for you. To ensure you feel confident about your purchase, our website offers mini sizes and trial kits for many of the products we carry. These are perfect for trying out a product before committing to the full-sized version.
By offering this option, we aim to provide a guilt-free, low-risk way to explore our curated skincare selection while ensuring that unopened, unused products remain eligible for returns.
How to Initiate a Return
- Contact Us: Email us at support@asianskincaretoronto.ca within 14 days of receiving your order.
- Provide Details: Include your order number and a photo of the unopened, unused product in its original packaging.
- Next Steps: Our team will provide you with further instructions for processing your return.
Additional Details
- Customers are responsible for return shipping fees unless the product is damaged or incorrect.
- Refunds are issued within 5–7 business days of receiving and inspecting the returned product.
- Items marked as final sale, gift cards, and promotional items are not eligible for return.
For details on how to cancel your order after purchase, please refer to our Order Cancellation Policy.
Shop with Confidence
We are here to ensure that your skincare journey is seamless and personalized. With the help of our curated minis and trial sizes, you can explore products risk-free. Our toxin-conscious skincare line, combined with personalized recommendations, empowers you to make the best choices for your unique skin concerns.
Thank you for supporting our commitment to sustainability and quality.
For detailed terms and legal information, please refer to our Refund Policy page.